HOW MUCH DOES SHIPPING COST?

We offer FREE WORLDWIDE SHIPPING. The amount will be instantly updated and reflected in your final price.

WHERE DO WE DELIVER?

We deliver worldwide.

Can the order be delivered to multiple addresses?

We do not accept deliveries to multiple addresses for a single order. Please place separate orders if you would like products to be delivered to different addresses.

DO YOU OFFER DELIVERY TO PO BOXES OR MILITARY ADDRESSES APO/FPO?

HOW CAN I TRACK MY PACKAGE?

WHAT SHOULD I DO IF MY TRACKING NUMBER IS NOT WORKING?

WHAT SHOULD I DO IF A PACKAGE IS MISSING?

Most deliveries are made on time. It is rare for the shipment tracking to show "delivered" even if you have not received the package yet. If your package tracking shows that it has been delivered but you cannot find it:

1. Look around the place where your package was delivered. Check your mailbox or the place where you usually receive your mail.

2. Check your order confirmation for tracking status.

3. Access the tracking link in your order confirmation to find the local carrier delivering your package.

4. Contact your local carrier for more information.

5. Contact our customer service if you cannot find the package.

HOW CAN I MODIFY/CANCEL MY ORDER?

We typically start processing your order as soon as it's placed to ensure timely delivery. For this reason, some information cannot be changed once the order is processed. Please contact us through our contact form within 6 hours of placing your order if you need to make any modifications so we can assist you with these changes.

ARE THERE CANCELLATION FEES?

If the order can be canceled, there are no cancellation fees.

Can I use a promotional code after completing my purchase?

It is currently not possible to add a discount code to an existing order. If you would like to cancel or modify your order, please contact our customer service.

HOW TO USE A PROMOTIONAL CODE DURING PAYMENT?

If you have a valid and active promotional code, simply select the products you wish to purchase, add them to your cart, proceed to checkout, and enter the promotional code.

Can I use 2 promotional codes at the same time?

Unless otherwise stated, promotional codes can only be used once. Only one promotional code can be used per order.

Can I place an order by phone?

We currently do not offer telephone support and do not make purchases on behalf of the customer service. Please place the order and complete the transaction on your end.

Can I return my package?

If you encounter any issues with your order, please contact us via our contact form within 14 days of receiving the order to explain your claim. Our customer service will then assist you in obtaining a replacement or a refund of the purchase price, if applicable.

You are not obligated to return your item. Please note that if you return an item without our prior request, we will not be responsible for any losses or additional costs incurred from an unauthorized return.

HOW LONG DO REFUNDS AND REPLACEMENTS TAKE?

Once we have confirmed by email that you are entitled to a refund or replacement, we will process your request within 7 business days of confirmation.

You should receive the tracking number for your replacement product(s) within 7 to 10 business days after confirmation.

You should receive your refund within 3 to 5 business days after confirmation. Please note that it is your payment provider who will determine when your refund will be credited to your payment account.

What should I do in case of unknown charges?

You may not recognize a charge for some reason. Please follow the instructions below

1. Please refer to your order confirmation for all the details of your order.

2. Check if a family member or friend has placed an order with us using your contact information.

3. Contact your bank for more information.

4. Contact our customer service for quick assistance.

WHY IS MY PAYMENT NOT ACCEPTED?

In order to protect your security and privacy, your bank cannot provide us with any information on why your payment was declined. Please contact your bank directly to resolve these payment issues. You can try again with a different payment method. If the issue persists, please contact our customer service for assistance.

WHAT TYPES OF PAYMENTS DO YOU ACCEPT?

We only accept Visa, Mastercard, Discover, American Express, and PayPal.

WHEN WILL MY CARD BE CHARGED?

Once your order has been successfully placed.

WHAT IF I FIND SOMETHING SUSPICIOUS ABOUT MY PURCHASE?

We take fraud, scamming, phishing, and spoofing efforts seriously. Please contact our customer service team immediately if you receive any correspondence that you suspect is not from our store.

HOW SECURE IS MY PERSONAL DATA?

We adhere to the highest security standards to protect your personal information when you visit the checkout page and store in our online store.

When you shop online with your credit card, all your details are entered on an SSL-secured website. Your information is then SSL-encrypted and sent directly to our credit card provider's network where your card and the transaction are authorized and approved. Your credit card details are not stored on our servers.

WHAT IS THE QUALITY ASSURANCE PROCESS LIKE?

We work with leading manufacturers who can ensure the excellent quality of each package by taking everything into account and performing a final check before sending the entire order to you.

Our quality control specialists follow specific criteria for each type of product based on the identified issues and characteristics of the respective product.

Then we fill out the evaluation form with these criteria, rate each component on a scale of 1 to 5 (poor quality to very good quality), and take notes.

Each individual product must pass this testing process and achieve a minimum score of 80 in order to be packaged and shipped to you.